For your vacation in Italy
The following is usefull information to plan and prepare your vacation in one of our holiday rentals.
1. Arrival and departure
Your rental agreement will give you information concerning time of arrival and when the house must be vacated on the day of departure. The times of arrival and departure stated on your rental agreement shall be in force at any time. If not stated otherwise, the arrival time is always between 16.00 (4 P.M) and 20.00 (8 P.M) and the departure time from the holiday home is 8.00 A.M-10 A.M. You will receive the key to the holiday home on presentation of the original rental agreement.
The holiday home owner would like to know the time of your arrival although this is within the period stated. If you are delayed, please inform the holiday owner or his representative. Please use the slip from your rental documents. Please note that even if you should arrive earlier than stated at the holiday home, the key is handed out to you on the initially stated arrival time. Arrival at a later time than stated is only possible on prior inquiry and with acceptance from the holiday home owner. It is possible to come to an agreement regarding late arrival in return of a fee being paid to the holiday home owner. As a main rule, the holiday home owner is in charge of handing out the key. We ask for your understanding that language skills cannot be expected.
2. Size and interior of the holiday home
The square meters stated in the house description are the outside measurements of the holiday home. The inside measurements might be up to 15 % smaller. Most holiday homes are individual, privately owned holiday homes. The homes are decorated according to the owner’s taste. Please note that coffee makers as we know them are often not present in Italy, where you will find the typical Italian coffee maker.
The holiday homes contain duvets and pillows for the number of persons allowed in the holiday homes. The guests need to bring their own bed linen, tablecloths, towels, dishcloths, cleaning supplies, toilet paper etc. unless otherwise stated in the holiday home description or in the rental documents.
If you order bed linen for a holiday home in Italy, one towel is included.
Some holiday homes have steep stairs or ladders without railing leading up to the first floor. In some holiday homes, the floor-to-ceiling height is lower than usual. If “garden furniture” is stated in the holiday home description, this usually includes one table and four garden chairs. Sun loungers, cushions and sunshades are usually not included as basic inventory in a holiday home. Quality garden furniture is guaranteed in some holiday homes. Please look for the symbol in the holiday home description.
When a renovation year is stated in the house description, this does not necessarily mean that the whole house has been renovated. The term might mean that single rooms such as the bathroom or kitchen have been renovated.
The rooms in holiday homes are usually small, and the beds measure approx. 70/85 x 180/190 cm. A grand lit is a double bed which is approx. 130 cm wide and suitable for 2 persons. Double beds are approx. 140-180 cm wide. The mattresses are often made from foam rubber. The beds might be a pull-out bed, bed chairs or sofa beds. In a few cases, the mattress is in a wooden frame on the floor. The beds often have terry cloth sheets on them to protect the mattress. Please remember to always use this together with the bed linen. A loft sleeping place is an open loft room with sloping walls and mattresses on the floor. These are not suitable for adults/elderly guests but very popular among older children. A vertical ladder leads up to it. An annex is an addition or a small house, often with no heating.
Some houses have very limited closet space and a closet for each person cannot be expected.
A different and most often less modern standard is to be expected in the bathrooms. The shower is often connected to the sink or the bath tub. The supply of hot water is often from a boiler which contains approx. 50 liters of water. This is often connected to an automatic electricity saving program and is never to be turned off. The houses are often connected to a septic tank. Please never flush or throw diapers, cotton, sanitary towels and the like into the toilet.
6. Houses with swimming pool
(Indoor and outdoor) and whirlpools
If you order the holiday home at least 3 days before arrival, the indoor swimming pool is heated up to approx. 24-25°C. Use of soap, shampoo and the like is not permitted in the swimming pool or whirlpool. Outdoor swimming pools are available from approx. June 15 – September 15, depending on the weather.
Note that the outdoor pools usually do not have a heating element, but are only heated by air temperature.
Tips for saving electricity in holiday homes with indoor swimming pools:
always keep the doors and windows to the pool room closed
place the pool cover over the pool when it is not in use
do not turn off the dehumidifier. This can lead to a much too high air humidity in the pool area
set the floor heating to a constant temperature – avoid regulating
if there are bedrooms that are not in use, keep the doors to these rooms closed and turn the heat down to 5°C.
Whirlpool: If the holiday home has a whirlpool where the water is not to be let out, we fill it up with water before your arrival. If you know before arrival that you do not wish to use the whirlpool, please let the local Cuendet office know before your arrival and you will save electricity costs.
7. TV, satellite dish and Internet
If the holiday home is not equipped with a satellite dish, you will only be able to receive TV channels from the country in question. If there is a satellite dish in the holiday home, the satellite dish antenna often receives German or local channels and international channels in Hungary. Depending on the area, the quality varies. Any adjustments are only to be made if the holiday home owner agrees to this and at the guest’s own expense. We would like to draw your attention to the fact that even though more TV-sets are stated in the house description, it does not automatically mean that different TV-programs can be watched at the same time. The additional TV-sets are in most cases hooked up to the same channel or can solely be used to watch DVDs or be connected to a gaming station. Holiday homes with Internet access only mean hook-up. Possible fees for use are to be paid on site.
8. The grounds
The holiday home grounds are often nature plots. The square meters stated might not all be usable but may consist of heath, tall grass, wild meadows etc. where nature is left on its own. In some cases, the holiday home owner has a vegetable garden on the property and therefore the whole ground might not be available for use. The access road to the house is rarely asphalted and can most often not be used by sports cars or lowered vehicles. In some areas, the roads are in considerably worse condition than in your home country.
Please note that the ground belonging to new holiday homes might not have had time for grass, bushes etc. to grow up and the driveway might still need the final gravel.
When it is specified in the catalogue that the house is fenced, it does not mean that the fence can be closed so pets can run freely on the grounds without being on leash.
Regarding stays in Southern Europe and Polen: Garages in Southern Europe are primarily suitable for small cars.
All distance indications are estimated measures in linear distance from the property to the closest shore/coast (sea, fjord, river or lake) and should only be considered as means of orientation. Not necessarily the nearest beach or swimming facility.
The distance stated for grocery shopping states the distance to the nearest grocery store, mini market or supermarket. Please note that some stores are only open during the peak season and that the distance to the nearest stores might be considerably longer in the middle season and off-season. Cuendet cannot be held accountable for stores or restaurants closing down.
Unless otherwise stated in the holiday home description or in the rental documents, you will be charged a deposit in cash on arrival. The amount depends on the type of holiday home and will appear on your rental documents. Repayment is normally made upon departure. Sometimes the amount is however transfered after your your stay. Please remember to bring the IBAN and Swift/BIC of your bank account. Charges and fees in connection with the transfer will be deducted from the deposit. If you have a catalogue, look for the purple and red lightning pictograms. If a purple lightning pictogram is indicated, electricity (minus heating) is inclusive all year. If a red lightning pictogram is indicated, electricity (minus heating) is only inclusive during the summer season. In all other houses, electricity, oil, water, gas etc. will be deducted from your deposit on departure. Compensation for damages caused during your stay and for insufficient cleaning on departure will also be deducted from your deposit. If these costs exceed the deposit, the tenant will be invoiced the amount due plus an invoice fee.
If a holiday home is rented out to a youth group the usual deposit can be increased by EUR 500,- pr. person and up to the total number of persons allowed, regardless of how many people are actually staying in the holiday home. A youth group is defined as a group of at least 6 persons, primarily under 21 years of age.
If the holiday home is rented out during Christmas/New Year the deposit can be increased by EUR 100,- a person. A mandatory cleaning service can be demanded in connection with these bookings.
11. Variable consumption costs
Costs for heating which are not included in the rental amount are settled directly with the holiday home owner or his or her representative before departure. Use of heating (season of the year, time of the day, max temperature) is regulated by the legislation in force from time to time. In general it is to be expected that heating is available from November to April and that the holiday homes cannot be heated during the remaining months of the year. Heating costs which are indicated as inclusive in the holiday home description are also limited to the above period.
In some holiday homes, the final cleaning is included in the rental price. Should the final cleaning not be included in the rental price, the price for this is mentioned in the house description, either per person/day or per person/week, with an indication of a minimum price, or as a fixed amount for the whole stay. In Italy the price for the final cleaning is always mandatory and it is to be paid directly to the house owner or his/her representative on site. Please note that you always will be responsible for putting the furniture in its original places and tidying the kitchen (do the dishes, clean and empty the refrigerator and empty the dish washer (if present), and also are responsible for removing waste from the holiday home. Please note that cleaning supplies and cloths do not belong to the standard equipment of the holiday homes. Should you neglect to do so, the owner will charge a separate fee for this. For stays longer than 2 weeks an increased deposit, as well as an obligatory cleaning for each following week during the tenancy, can be charged.
Some holiday home owners do not want guests to bring pets into the holiday home. This will be indicated by a symbol in the holiday home description. Cuendet cannot guarantee that there has never been a pet in the holiday home. We firmly request that you respect this rule. If Cuendet should find out that the rule is being broken, the guests will be asked to remove the pet immediately.
Pets are allowed in holiday homes when indicated by a dog symbol. If you wish to bring your pets, please inform us of this when booking the holiday home. Please bring all necessary vaccination documentation (ask your veterinarian).
Please note that you initially only are allowed to bring two pets with you to the holiday home. However, in Southern Europe only one pet is allowed, unless anything else is stated. Should you want to bring additional pets, this can only happen, by us asking the holiday home owner for his/her explicit consent.
Holiday with horse:
Cuendet takes no responsibility for injuries to the horse during transportation to and from the holiday home or damages to the interior of the house and buildings. We recommend that you take out liability insurance before arrival.
14. Smoke-free holiday homes
A few holiday home owners want their houses to remain smoke-free. This will be indicated as a non-smoking holiday home in the description just as the holiday home owner might call attention to this in the holiday home. Cuendet cannot guarantee or control that the smoking ban is being kept but we strongly request that guests respect the ban.
15. Catalogue information
The information for both catalogue and website replaces all of our prior information and shall serve as the basis for your reservations.
Please note that there might be other sources to allergies in holiday homes even if pets are not allowed. One example is house mites. In holiday homes located in free nature, insects can be found. The same applies to silverfish, ants, wasps, bedbugs, woodlice, and martens. Cobwebs are made in a very short time, even if the house has been thoroughly cleaned. Cuendet cannot be held responsible for this. Instances with mice being present cannot be prevented. Please inform the holiday home owner or his or her representative or the local Cuendet office in case of large insect incidents in order for us to remedy the problem.
Allergies in general: Cuendet takes no responsibility for the tenant’s allergic reactions in any holiday home.
17. Construction noise
Cuendet cannot control construction activities in the area. There might be noise from construction activities near the holiday home. Please always bear in mind that modern society must go on, also in holiday areas. Furthermore, you might experience noise from airfields.
If you, contrary to expectations, discover defects in the holiday home or the inventory on arrival, please inform the holiday home owner or his or her representative of this within 72 hours after the defect was discovered. This complaint cannot be made through email but must always be made by telephone or personal appearance by the holiday home owner or his or her representative. Complaints concerning cleaning must be reported immediately. If your complaint does not lead to a satisfactory solution within a reasonable time-limit, please inform the local Cuendet office or our hotline telephone number +45 97 97 57 57 and we will seek to remedy the situation as soon as possible. A reduction in the rental price can only be claimed if it was not possible to remedy the problem.
If the remedy requires an unreasonably large effort, the remedy might consist of a replacement house. This decision shall be made at Cuendet’s discretion.
It is the tenant’s responsibility to get the name of the Cuendet employee handling his or her case. The tenant shall contribute to the avoidance of worsening any damage, defects or consequential damage and shall also contribute to keeping any financial loss as small as possible for the holiday home owner and for Cuendet.
In case of a complaint, the tenant shall grant Cuendet a reasonable time-limit for a remedy or for the making good of the damage. Early departure without prior agreement with Cuendet is for the tenant’s own account and risk. The tenant risks that the rental agreement will not be terminated and he or she risks losing the right for compensation as the tenant makes a remedy or the making good of the damage or a relocation impossible through his or her departure.
If, in your opinion, a complaint does not lead to a satisfactory solution during your stay, please send Cuendet a written complaint including your booking number so that we can attend to the matter. Please send the complaint no later than 14 days after your rental period to Cuendet AS, Søvej 2, DK – 6792 Rømø or send an email to kundeservice@Cuendet.dk. Cuendet does not recognize complaints on the grounds that other tenants received a better holiday home than what is described in the catalogue. Any compensation will only include direct, financial damage. Cuendet or the holiday home owner cannot be made responsible for indirect, financial damage (consequential damage) or any damage of a non-financial character (non-pecuniary loss).
Tips and Information
Tourist taxes are charged in many areas. The taxes are paid on site to the holiday home owner. The amount varies in each region. Passport must in some cases be shown to the house owner or service office staff for registration purposes.
Electricity and Water supply
Problems with the electricity and water supply might occur during very hot summers or in periods with little rain. Cuendet has no influence on these situations. In such cases, please contact the holiday home owner or his or her representative to get help. The water may have a brown color because of the upper layer of earth, however, this is harmless.
Always remember to bring your vehicle registration documents for your car and a valid driver’s license.
In order for you to be able to receive the mandatory fishing license, you have to bring your local fishing license from home. Further information is available at the local tourist agencies. If a boat is at your disposal at the holiday home, it can normally be used from May – September, depending on the weather conditions. Please note that the mandatory life jackets are not included in the equipment. The use of the boat is at your own risk.
Central heating means that the building has its own heat production such as a boiler with solid fuel such as coal or wood.
Playing equipment can mean a swing, sandbox, seesaw, slide or a combination of these. Use of these is at your own risk.
Barbecue/Grills are available in many holiday homes. In some cases, the barbecue/grill can only be used after being cleaned, for example if it has not been used for a long time. This does not exempt you from cleaning the barbecue/grill before your departure. There are particular areas in Italy where it is absolutely not allowed to make BBQ. If there is no mention of a BBQ at the property, this means that it is not possible to use it.
A sun bed is usually placed above one of the regular beds. For persons under the age of 18, we recommend not to use the sun bed.
The GPS coordinates provided in the route description are not always directly to the holiday home and we make reservations for errors and omissions in the GPS coordinates provided. The coordinates are to the best possible location, which can be the nearest road, intersection or the like. If the key is not handed out directly at the holiday home, the GPS coordinates provided are directed towards the key holder’s address. We therefore kindly ask to check beforehand, whether the provided GPS coordinates are identical with the address of the holiday home.